IAG Services at Progression 2

Mission Statement

To provide easily accessible, good quality training to individuals and businesses in an environment that is open to any person who wishes to learn, whether for business or personal reasons, irrespective of ability, ethnicity, sex or age.  To provide unbiased advice and guidance in relation to education and wellbeing and ensure that all of our students and staff work in a safe and respectful environment.

IAG Services

Progression 2, offer Information, Advice and Guidance (IAG) services, on an impartial and free basis to support and help everyone develop as lifelong learners and achieve their potential in their career of choice.

In all cases our information, advice and guidance will be accurate, impartial, up to date and confidential unless it precludes a safeguarding issue.

When approached on wellbeing topics, such as addictions, mental health, relationships, housing or debt problems we may refer you to another local, or national organisation who is better placed to offer you advice on these subjects.

Availability of Service

Our service is available to:

  • Current learners enrolled on a programme at Progression 2 who interested in undertaking another course of learning to progress,
  • Enquirers and prospective learners who are not yet registered with us but are considering us as an option.
  • Employers who want information about our programmes, courses, or about any bespoke training we may offer.

The Service

 Our service will be:

  • Accurate with impartial information, advice and guidance on the full range of services offered by Progression 2.  If we cannot meet your needs, we will locate an alternative provider where the mode of study may be more suitable to you.
  • Our service conforms to national standards. It will be accessible, professional, impartial, and knowledgeable. We will be friendly and welcoming and be as responsive to your needs as we possibly can.
  • All learners will have equal access to learning opportunities and will be able to discuss any learning needs or requirements with their tutor who will endeavour to implement a process to meet these requests.
  • Staff will have access to impartial and accurate information, advice and guidance in relation to their rights, entitlements, responsibilities, CPD (Continuous Professional Development) opportunities, policies and procedures and be encouraged to partake in contribution to the organisations development and planning.

 Data Confidentiality

If your courses are government funded, we will be required to share your data with the Skills Funding Agency, and other bodies to maintain a record of your learning.  This will be explained in further details on the Fair Processing Notice on the back of your enrolment form.

We will need to keep personal information from your enrolment form, courses you complete with us and contact logs, which we will keep local on our database.  This record can only be accessed by authorised personnel at Progression 2, and is not stored online or shared with other companies, unless your employer has referred you for courses and you have agreed that your progress may be shared with them.

We take all appropriate physical, technical and contractual measures to ensure that your information cannot be used by anyone outside of our organisation.

What do we expect from you?

  • Honest and upfront information regarding any disclosures requested on your enrolment form.  This includes, but it not limited to, disabilities, additional learning needs, criminal convictions any special requirements that will make the learning experience more accessible for you.
  • If you have any problems, personal, financial or educational, that become barriers to your learning we would expect you to contact us as soon as possible so that we may endeavour to help you resolve these issues.
  • If you have any questions regarding your learning, please contact your tutor as soon as possible.


We collect feedback from all of our learners at the end of each course of learning.  This allows us to improve our service and see if there are common problems that occur.  This approach allows us to make the learner journeys a good experience for new leaners.  Progression 2 is committed to developing the quality of our services and we regularly seek the views of our learners to find out how far they are satisfied with the courses and support provided.

Holistic Support

Throughout your learner journey, we will provide on-going information, advice and guidance to order to assist your learning and your personal development. This will include:

  • Course-based support and feedback from your tutor.
  • Preparation for assessments.
  • Information, advice, and guidance on career paths and opportunities to interact with the National Careers Service.
  • Reasonable adjustments, within the lines of the regulations if suitable evidence is available or signposting to a SEN specialist for assessments

Completion of qualification

Information, advice and guidance sessions are available to book at any time, but at the end of your learning is a good time to stop and consider your next step.  Staff will be able to:

  • Organise a full IAG session with the National Careers Service, if you are not sure what to do next, or of the career you want to follow.
  • They can signpost you to your next educational provider, towards your overall goal and help you with UCAS reference forms.
  • Progression to another course, progression to employment or higher education (university).
  • Progression 2, choose its name, because we can provide you with a progression route to your next qualification, to work, to an apprenticeship, or to university

From your initial contact with Progression 2, you can rely on Information, advice and guidance being impartial, up-to-date, accurate, reliable and free of charge.  This is seen as commitment from the company to all adults who require assistance in moving ahead with their lives, and fulfilling their potential.